Insurance Policy Updates

Start the new year smooth­ly by updat­ing any changes to your insur­ance details with Duly Health and Care before Jan­u­ary 1, 2025. Whether updat­ing your new pol­i­cy in MyChart, con­firm­ing phar­ma­cy details, or ensur­ing a cur­rent cred­it card is on file for copays, these steps help main­tain unin­ter­rupt­ed access to the med­ica­tions and care you rely on.

Com­mu­ni­ca­tion with your Duly team is key. Pro­vid­ing big or small changes to your insur­ance pol­i­cy or cards helps our team pro­tect the accu­ra­cy of your infor­ma­tion and the time­li­ness of your ser­vices, refer­rals, and prescriptions.

Updat­ing Your New Insur­ance and Billing Information

Please update your Duly Health and Care patient account if your insur­ance pol­i­cy will change on Jan­u­ary 1^st.

This is espe­cial­ly impor­tant if you have a pro­ce­dure or treat­ment sched­uled for Jan­u­ary. Con­tact­ing your provider’s office with your new insur­ance infor­ma­tion will ensure we have ample time to obtain a new autho­riza­tion for upcom­ing care. 

You can make these updates: 

At Your Provider’s Office 

Share your new insur­ance pol­i­cy with the recep­tion­ist at your provider’s office. 

By Call­ing Cus­tomer Service

Call 1−866−734−7680 to pro­vide your updat­ed insur­ance pol­i­cy details. 

When Sched­ul­ing in MyChart

Sched­ule an appoint­ment through MyChart and upload your new insur­ance card and pol­i­cy details through the sched­ul­ing process.

Deductibles & Copays 

When a pol­i­cy starts Jan­u­ary 1^st or runs ​‘cal­en­dar year,’ your deductible resets and copays may change until you’ve met your deductible or out-of-pock­et responsibilities.

Copay cards are crit­i­cal finan­cial resources for patients. Make sure you call the cus­tomer ser­vice num­ber of your copay card before the end of the year to re-enroll in the copay card pro­gram. Doing so will reduce delays in pro­cess­ing phar­ma­cy orders, elim­i­nate phone calls lat­er, and ensure you get the max­i­mum ben­e­fit from the program. 

Pre­scrip­tion Coverage 

Your phar­ma­cy proces­sor may change even if your med­ical insur­ance pol­i­cy isn’t chang­ing in the new year. It is impor­tant to look for any changes to the new pre­scrip­tion card you receive from your insur­ance com­pa­ny. Con­firm­ing new card infor­ma­tion with your phar­ma­cy, specif­i­cal­ly your RX BIN, RX GRP, and ID num­bers, will help ensure on-time med­ica­tion access. 

Medicare Part B has a year­ly deductible start­ing on Jan­u­ary 1^st. If med­ica­tions, like immuno­sup­pres­sants and oncol­o­gy med­ica­tions, are billed to Part B, your out-of-pock­et respon­si­bil­i­ty may be affect­ed at the time of your first refill in January.

Billing Updates

Share any updat­ed cred­it card infor­ma­tion with your providers’ office to cov­er copays when vis­it­ing our clin­ics at the begin­ning of the year. 

In the new year, after your new ben­e­fits are ver­i­fied, you can under­stand your out-of-pock­­et costs on your new insur­ance pol­i­cy by brows­ing a search­able list of stan­dard charges and shop­pable ser­vices and view esti­mat­ed costs for each of your upcom­ing ser­vices through our Billing Esti­mates tool.

Many insur­ance com­pa­nies will delay autho­riza­tions for ser­vices until after Jan­u­ary 1, when ben­e­fits can be ver­i­fied. Some insur­ance plans are delayed when cov­er­age is uploaded into their sys­tem, caus­ing delays in autho­riza­tions. As your part­ner in health, we will work hard to min­i­mize delays in the care you and your fam­i­ly need. 

If you have any ques­tions or con­cerns about insur­ance pol­i­cy changes, con­tact our cus­tomer ser­vice team at 1−866−734−7680.