Compliance Hotline

Duly Health and Care is ded­i­cat­ed to uphold­ing the high­est stan­dards of busi­ness con­duct, eth­i­cal behav­ior, and com­pli­ance with laws and reg­u­la­tions. Our com­mit­ment to com­pli­ance is fun­da­men­tal to our mis­sion of deliv­er­ing excep­tion­al care. Through com­pre­hen­sive edu­ca­tion, train­ing, and com­mu­ni­ca­tion, we ensure that our employ­ees embody our core belief: hap­pi­er indi­vid­u­als cre­ate health­i­er com­mu­ni­ties.

To sup­port both our patients and employ­ees in deliv­er­ing extra­or­di­nary care, we have estab­lished a Com­pli­ance Hot­line. This con­fi­den­tial and anony­mous resource allows indi­vid­u­als to report poten­tial com­pli­ance issues or seek guid­ance with­out fear of retal­i­a­tion when raised in good faith. Avail­able ²⁴⁄₇, our hot­line is man­aged by our Com­pli­ance & Pri­va­cy team, ensur­ing all con­cerns are eval­u­at­ed and addressed appro­pri­ate­ly.

For assis­tance or to report a con­cern, please call our Com­pli­ance Hot­line at (630) 545‑7600. Please note, this hot­line should not be used for emer­gen­cies or issues requir­ing imme­di­ate atten­tion.

Addi­tion­al­ly, our com­pre­hen­sive com­pli­ance pro­gram includes:

• Poli­cies and Pro­ce­dures that reflect our com­mit­ment to integri­ty and legal compliance.
• Annu­al manda­to­ry train­ing cov­er­ing fraud, waste, and abuse pre­ven­tion, HIPAA pri­va­cy & secu­ri­ty, and oth­er essen­tial topics.
• A Code of Con­duct endorsed by our CEO to guide eth­i­cal behavior.
• Reg­u­lar meet­ings of our Com­pli­ance Com­mit­tee to sup­port the program’s devel­op­ment and align with Duly’s strate­gic goals.
  

For a copy of our Notice of Nondis­crim­i­na­tion, click here.